Returns & Exchanges
At IWM Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. Please ensure all tags are attached and the product is unused to qualify for a full refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Print Shipping Label
Once approved, download and print your prepaid shipping label and attach it securely to the outside of your return package.
Drop Off Package
Take your package to the nearest authorized carrier location and ensure you keep a copy of your drop-off receipt for tracking.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing